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Follow these top tips and protect yourself against online fraud. We want you to feel safe and secure when you're using the Vodafone website. Vodafone customers should remain vigilant and protecting their number whenever possible, ensuring they are careful when answering calls to numbers they don't recognise or calling an unrecognised number back after a missed call. Vodafone will be restricting/blocking access to a series of numbers that have been used for a recent scam where customers see a 'missed call' and on dialling the number are charged at international premium rates. What should I do if I receive a missed call from an international number that I don't recognise?ĭo not call the number back - If it is a legitimate call, then the chances are that the caller will call you back or leave you a voicemail. ![]() These messages are designed to prolong the call and increase the revenue for the fraudsters. If you call back you will usually here a recording which appears to be a cry for help or an automated reply saying the 'all operators are busy at present, please hold'. You get a 'call missed' message from this number (usually an international number or premium rate number), call it back and it uses up a lot of your credit/builds up a large bill. This occurs when a criminal gang buy up a range of numbers and then use automated systems to make 'ghost calls' (calls only lasting a second) to our customers, never completing the call. Missed call dial-back fraud can sometimes be called Wangiri Fraud. Or are they, for example, telling you that you’ve won a prize for a competition you didn’t enter? Try to think if there’s a good reason for this business contacting you. This can be subtle – like an overdue bill or expired account information. Scammers will often urge you to take action immediately ‘otherwise your account will be suspended’ or something similar. If in doubt, go directly to the company website through your browser. If you get an unexpected email from a company or person you know, double check with them before sharing any information or making any payments.Ĭheck that it isn’t unusually long and doesn’t include special characters or letters substituted by numbers. The scammer probably doesn’t know you by name, so they might address you as ‘Dear Sir/Madam’.Īlways check email addresses for a spelling mistake. Scammers often make simple spelling or grammar mistakes, even mixing up first names/surnames. Vodafone call details software free download how to#If you provided any personal financial information you should contact your bank or financial institution immediatelyīelow are some useful tips for how to spot a fake email. Vodafone call details software free download password#If you attempted to log in using 3rd party credentials such as your Gmail logon, Apple id etc., you should immediately change the password associated with that account If you followed any link and were asked to provide log on information, then please read the following guidance:
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